This Privacy Policy describes how your personal information is collected, used, and shared when you visit www.brahmatravel.com. Brahma Travels is hereby referred to as ‘Brahma Travels’.

A. Users Outside The Geographical Limits Of India

Please note that the data shared with Brahma Travels shall be primarily processed in India and such other jurisdictions where a third party engaged by Brahma Travels may process the data on Brahma Travels’s behalf. By agreeing to this policy, you are providing Brahma Travels with your explicit consent to process your personal information for the purpose(s) defined in this policy. The data protection regulations in India or such other jurisdictions mentioned above may differ from those of your country of residence.

If you have any concerns in the processing of your data and wish to withdraw your consent, you may do so by writing to the following email id: support@brahmatravel.com. However, if such processing of data is essential for us to be able to provide service to you, then we may not be able to serve or confirm your bookings after your withdrawal of consent.

For instance, if you want to book a bus journey, then certain personal information of yours like contact details, gender, location details etc. may have to be shared by us with our bus operator and they may further process this information for making suitable arrangements for your journey.

A withdrawal of consent by you for us to process your information may:

1. Severely inhibit our ability to serve you properly and in such case, we may have to refuse the booking altogether, or
2. Unreasonably restrict us to service your booking (if a booking is already made) which may further affect your trip or may compel us to cancel your booking.

B. Type Of Information We Collect And Its Legal Basis

The information as detailed below is collected for us to be able to provide the services chosen by you and also to fulfill our legal obligations as well as our obligations towards third parties as per our User Agreement.

“Personal Information” of User shall include the information shared by the User and collected by us for the following purposes:

• 1. Registration on the Website: Information which you provide while subscribing to or registering on the Website, including but not limited to:
  I. Personal identity such as name, gender, age, etc.
  II. Contact details such as email address, postal addresses, telephone numbers, etc.
  III. Banking details (including credit/debit card), income/lifestyle info, billing, and payment history.
  
• 2. Other information: We may also collect other data and documents including but not limited to:
  I. Transactional history (other than banking details) about your e-commerce activities, buying behavior.
  II. Your usernames, passwords, email addresses, and other security-related information used with our Services.
  III. Data created by you or a third party which you store with us (e.g., images, documents).
  IV. Public domain or third-party data including social media information (name, email, profile pictures, etc.).
  V. Information about other travellers for whom you book through your Brahma Travels account. You confirm that they have given consent to share this information with us.
  

C. How We Use Your Personal Information

The Personal Information collected may be used in the following manner:

1. While making a booking: We may use Personal Information including payment details like cardholder name, credit/debit card number (in encrypted form), expiration date, banking/wallet details as shared and allowed by you. We may also use your saved traveler list linked with your account. This information helps complete bookings efficiently.
2. Other uses: We may also use your Personal Information for purposes including but not limited to:
   I. Keep you informed of transaction status.
   II. Manage usernames, passwords, and security-related data.
   III. Send booking confirmations via SMS, WhatsApp, or messaging platforms.
   IV. Notify about updates or changes to your bookings.
   V. Allow our customer service to contact you if required.
   VI. Customize content on our website, mobile site, and app.
   VII. Request product/service reviews or suggestions for improvement.
   VIII. Send verification messages or emails.
   IX. Validate/authenticate your account and prevent misuse or abuse.
   
3. SURVEYS: We conduct optional online/offline surveys to gather feedback. Responses may be aggregated to improve services and content. Survey identities remain anonymous unless specified.

User Generated Content (UGC)

Brahma Travels allows users to post their experiences via reviews, ratings, polls, questions, or answers. We may also engage third parties to collect feedback. Participation is optional, but you may still receive notifications for feedback.

UGC may include:

I. Reviews and Ratings
II. Questions and Answers
III. Crowd-sourced Data Collection (Polls)

D. Marketing Promotions, Research And Programs

Marketing efforts help us understand your preferences, improve services, and offer better experiences. Promotions may involve collecting contact details and survey answers, which we use to notify winners and improve products.

Registered users may receive email updates on deals, offers, new services, or noteworthy travel updates (e.g., savings on bus tickets, hotels, pilgrimage packages, car rentals, etc.).

If you email us, we use your contact details to respond and may store the interaction to enhance our services. When launching new features, we may use your Personal Information to deliver or personalize those services.

Brahma Travels may occasionally introduce rewards programs where users can win travel-related gifts. Your Personal Information may be used to enroll and track status. For fulfillment, we may share your information with trusted third-party partners. You can opt-out of rewards by contacting us.

For fraud prevention, credit-based bookings, or eligibility checks, we may selectively verify user details, including credit information.

E. How Long Do We Keep Your Personal Information?

Brahma Travels will retain your Personal Information on its servers for as long as is reasonably necessary for the purposes listed in this policy. In some circumstances, we may retain your Personal Information for longer durations if required by legal, regulatory, tax, or accounting obligations.

F. Cookies And Session Data

1. Cookies

Brahma Travels uses cookies to personalize your experience and display relevant advertisements. Cookies are small files stored by your browser on your device. These help in auto-login, saving preferences, and optimizing user experience.

Cookies may also be placed by third-party advertisers for tracking ad effectiveness and delivering personalized offers. Such information collected is anonymous and cannot identify you personally. Most browsers accept cookies automatically, but you can modify browser settings to block them. Note: Blocking our cookies may limit functionality on our website.

2. Automatic Logging of Session Data

Every time you visit our Website, session data such as IP address, browser type, OS, and on-site activity is logged. This helps us analyze traffic, understand user preferences, and improve site performance. This data is anonymous and doesn’t personally identify users but may reveal your ISP or approximate geographic location.

G. With Whom Your Personal Information Is Shared

1. Service Providers and Suppliers

We share your information with service providers like hotels, bus operators, or taxi services to fulfill your bookings. You authorize us to do so when you make a booking. While we require partners to use your data solely for service provision, we do not control their privacy practices. Please review the respective provider's privacy policy for details.

We do not sell or rent personal data. However, we may share limited user information with business partners for providing offers, services, or benefits based on your history with us.

2. Business Partners and Third-Party Vendors

We may share filtered personal data with trusted partners offering services like co-branded cards, insurance, or travel perks. If you use such services, their privacy policy applies.

We may also share data with vendors handling tasks like payment processing or analytics. Aggregated, anonymized data may be used to improve services and may be shared with advertisers or partners. Any such sharing is governed by confidentiality agreements and applicable laws.

3. Disclosure of Information

Your information may also be disclosed:

I. As required by law or investigation agencies.
II. To conduct our business operations.
III. For compliance, audit, and internal review.
IV. To secure systems or enforce rights.
V. To take legal action against misuse, threats, or violations.

Such disclosures may happen without your explicit consent. Brahma Travels is not liable for any resulting damages.

Contact Us

If you have questions about this privacy policy or want to report a concern, you can reach out to us using the following contact details:

• Email: support@brahmatravel.com
• Address: Brahma Travels, 2nd Floor, Shriraj Tower, DP Road, Kothrud, Pune-411038, India